Refunds We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@paddlz.in. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exchanges We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange an item for the same product, please contact us at support@paddlz.in within 7 days of delivery. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-returnable Items Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) or items damaged due to normal wear and tear from gameplay.